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Frequently Asked Question

What is Access Hotel?

Access Hotel is Access Hotels and Resorts for Bali and Beyond. Access Hotel provides you with a FREE Online Hotel Reservation service for hotels, villas, bungalows and similar properties throughout Indonesia. People from all over the world may access our complete database of accommodations, enjoying instant access to detailed information and availability for hotel properties throughout the archipelago. Access Hotel is operated by ABL Tours and Travel Ltd., in association with major hotels and chains in Indonesia.

How does the Access Hotel system work?

Internet users can browse our database and select a hotel based on their own criteria e.g., rate, location or class options. After filling in our Online Reservation Form, and sending it electronically to ABL Tours and Travel Ltd., we check room availability at the hotel you have chosen. As soon as your reservation is confirmed, the details are forwarded directly to you.

How do we pay for our hotel room?

ABL Tours and Travel Ltd. will charge the hotel reservation to your credit card.

What is the meaning of filling in and sending the reservation form to Access Hotel?

By sending your reservation form, you indicate that you agree with the Terms and Conditions of Access Hotel and will be fully responsible for its consequences.

What happens if a client does not show up, cancels or does not use a confirmed reservation?

Sorry ! There is no refund in the event that: You are not able to show up for your agreed reservation or You have an unused confirmed reservation You need to cancel your booking within less than: - 14 days prior to arrival during low season - 30 days prior to arrival during high/peak season.

What is included in the room rates?

Room rates are inclusive of tax and service charges. Breakfasts (ABF or CBF) and transfers are not included unless specified as part of a "Special Rate". Please be aware of surcharges that may be applicable during peak/high season and for certain types of rooms in order to avoid any discrepancy in room charges.

What bank fees and currency exchange rates are used for this transaction?

All rates are quoted in US Dollars. However, all transactions must be converted into Indonesian Rupiah, with the exchange rate based upon the time of transaction. There is a 4% bank fee, in addition to the room charge, that must be charged for each transaction.

How do we receive confirmation of our reservation?

When your reservation is confirmed, you will receive a confirmation slip as a final statement from us about the status of your reservation. This confirmation slip is usually sent by e-mail, unless you specify that you wish to receive it another way. Please print the confirmation slip and bring it with you when you come to Indonesia. You will need to show the confirmation slip to the reservation officer at your hotel upon check in. Note: If you have any difficulty with the reservation officer at your the hotel, please do not hesitate to contact our office for assistance.

What should I do if I lose my confirmation slip?

Please contact our reservation officer and ask him/her to resend your confirmation slip. Our telephone and facsimile numbers as well as our e-mail addresses can be found at the end of this page. You also may call us directly for assistance, especially when you are in Indonesia, if you have any difficulty with your hotel reservation status.

If I want to make an inquiry or check availability, how can I do that?

Use the reservation form to make an inquiry or check availability for Special Request space. Meeting & Greeting Services If you require any assistance, information or special services, we are happy to help. One of our professional tour guides can pick you up directly at the airport, and assist you with any problems that might arise, such as lost luggage or ticket reconfirmation for your onward holiday. Day excursions can also be organized directly, and our tour guide will be happy to assist you with any arrangements you might desire. If you prefer, we can arrange for our tour guide to meet you by appointment directly at your hotel, where he can brief you as to the itinerary that will best suit your needs, and answer any questions you may have in person.

How can we get in touch with you in Indonesia during office hours?

For further information or any assistance, please do not hesitate contact us at the following addresses:

ABL Tours and Travel Ltd.
Puri Taman Umadui B-21
Jalan Gunung Soputan, Denpasar 80117

Voice : (62-361) 731520, 735062
Facsimile : ( 62-361) 734379, 755161
Emergency : 081-239-12002

Contact Persons :
Mr. I Gede Sanat Kumara (Patron) Email : abldirector@baliwww.com
Ms. Dianawati (Travel Consultant) Email : abltravel@baliwww.com
Ms. Selfin (Reservation Officer) Email : ablreservation@baliwww.com

Our OFFICE HOURS are: Monday to Saturday, from 09.00 to 17.00 hrs

access hotel & resort